Our return/exchange policy is extended only when goods to be returned are in a resalable condition with price tags intact and a valid receipt/bill.
Free Gift
If part of an order with a free gift is returned, the value of the free gift will be proportionately deducted from the refund value, if free gift is not returned.
Full Price Standard Merchandise
Return or Exchange has to be initiated within 7 days of receiving the order.
Click Here to initiate a return/ exchange of your order from your registered email ID.
COD Orders
The amount is refunded as MAGRE Gift card which you can use for your future orders
COD handling charges charged at the time of placing the order are non refundable.
Prepaid Orders
Full amount is refunded into your initial payment mode (bank account, credit card, etc.)
Discounted Standard Merchandise (Including SALES, OFFERS, PROMO CODES etc.)
Return or Exchange has to be initiated within 7 days of receiving the order.
Click Here to initiate a return/ exchange of your order from your registered email ID.
International Orders
We do not accommodate return/ exchange in case of any international orders.
For any inquiry please contact us at customercare@magre.store.
*Pls note we accept only prepaid payment mode for International orders
Exclusion from Return/Exchange
* Handling charges of INR 95 applicable on all orders below INR 1000 are not refunded in case of any return
Important things to keep in mind while sending back the product for return/exchange:
All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
All items should be free of make-up or tan marks.
Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece
To ensure your MAGRE garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection
All exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at customercare@magre.store from your registered email id to trigger the request.
It takes about 12-15 working days to complete your return/exchange request post your request has been triggered.
Primary return/Exchange pickup will be done within 3-4 days of triggering the return/exchange request. In case the pickup is cancelled by the customer or failed after 3 attempts, additional charges will be levied as per the logistic partner.
Orders are cancellable for up to 12 hours after they are placed. If you need to make any changes, email customercare@magre.store or send a text to our Whatsapp Support channel. After 12 hours, your order is already under processing and we are unable to cancel or change it in any way.
All exchange/return requests must be placed within 7 days of receipt of items. Handover of these items should be done within 5 days of placing the exchange request. If you do not provide a time for the reverse pick-up within 5 days of placing the request, the return/exchange will be cancelled. Please note that an exchange request will be accepted only twice against the original order.
In case you have received a damaged or a defective piece, please initiate a request for exchange/return by notifying our customer care, either by call or email to customercare@magre.store or send a text to our Whatsapp Support channel, along with pictures of the damage/defect and we will provide you the best resolution.
This is highly unlikely, but we always leave room for human error. In case you have received a wrong product, please initiate a request for exchange/return by notifying our customer care, either by text or email, along with pictures of the product to customercare@magre.store and we will help you out.
To cancel your exchange request, you can mail us at customercare@magre.store or send a text to our WhatsApp channel with your order no. and email id within 24 hours of placing an exchange request.
In case of a return, we offer the full amount back into your initial payment mode (bank account, credit card, etc.) for full price prepaid orders. In case of COD orders you will get MAGRE gift card as a refund. We will not refund cash for Cash On Delivery orders.